Friday, September 4, 2009

Full Moon...

Counter girl calls me to the phone. Customer complaint.

"We ate at your restaurant last night, and my receipt shows two charges of $1.00 each on 'Dept. 1…' What is that for?"

"Yes…you ordered two bacon cheeseburgers. We ring those up as the burger plus $1 for the rest of the stuff on it…"

"But you can't do that… That's terrible…!"

"No, you don't understand. The burgers you ordered were the special. They were $7.95—stated clearly on the special board. The way we ring those up is to ring up the plain burger at $6.95 and then ring up the dollar for the bacon and the cheese. You weren't overcharged. It comes out to $7.95.That's just the way we ring it up."

"Well, that's just a TERRIBLE way to do business. We WON'T be back! GOOD BYE!" *Click.*


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